FAQ

 

Payment

We accept all major debit and credit cards, as well as Paypal.

What is your shipping policy?

Art tiles are shipped within 72 hours of your order. Order quantities of 10 or more ? We will contact you right away with a shipping schedule.

Jewelry All pieces are one of a kind and ready to ship off of the website. Items are shipped within 48 hours of order by USPS Priority Mail.

DOMESTIC

Packages are shipped via USPS Priority Mail Flat Rate. Ordering more than 10 ? - Shipping will be UPS Ground. Expedited shipping is available. Please just contact us for pricing and timing.

INTERNATIONAL

We do ship via USPS Priority Mail International. If you live in a country that we don't currently offer shipping to, please email us at kathi@silkenpath.com to see what we can do.

We are not responsible for lost packages, damaged packages, or shipping delays caused by USPS. If you would like insurance on your package, please let us know and we will invoice you for the insurance amount.

How are the Art Tiles made?

Molds are created from our original and tiles are cast in a high strength polymerized mix.  Permanent stains are carefully applied by hand to create a sophisticated finish. Each piece is rubbed with a wax sealant to an even luster.  Colors are applied and absorbed in a fresco style and will not fade or scale over time. 


How do I display my Art Tile?

The art tile are recommended for indoor decorative display.

On a stand: You will receive an acrylic easel with each tile for a simple display option on a shelf, desk or bookcase. This also makes it a thoughtful gift as it can be displayed immediately.

Hanging on a wall: Each art tile has a recessed slot in the back that allows it to be hung flush to the wall on a flat head nail or screw.

How do I care for my Art Tile?

These art tiles are meant to for indoor display. You may dust them with a soft, dry cloth. They are waxed and sealed but should be kept from rain, extreme heat or freezing temperatures.

Can I order a custom piece of jewelry?

Yes. Please contact me through my email or contact form and we can begin the process of creating something just for you. A 50% deposit is required to start a custom piece with the balance due prior to shipping. Custom orders can take between 2-4 weeks to complete and ship.

What materials are used to create the jewelry?

All jewelry in the “Subtle Being Collection” is handcrafted in .999 Fine Silver. Patinas are used to create a darkened, aged effect on the silver. Semi-precious and precious stones are used to highlight many of the designs.

Gift Orders

We would love to send a gift on your behalf. Gifts will be wrapped and a card included with your sentiment at no additional charge. Please email the details of the gift card to : kathi@silkenpath.com

Any other questions?

Please feel free to contact me with any questions regarding our art or policies